WELCOME TO OUR FAQS
Frequently Asked Questions
Find answers to common questions about our products, ordering, delivery, care and custom services.
OUR FAQS
How Can We Help?
Click a question below to find the answer. If you still need help, we’re always happy to assist.
Ordering & Payment
How do I place an order?
Products available through our online shop can be added to your basket and purchased through our secure checkout.
What payment methods do you accept?
Payments are securely processed through the payment methods displayed at checkout.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, an order confirmation will be sent to the email address provided during checkout.
Can I change my order after placing it?
Contact us as soon as possible. If production has not started, we may be able to help. Once a personalised or made-to-order item has entered production, changes may not be possible.
Do you offer gift cards?
Please contact us for current gift-card availability.
Delivery
How long does my order take to process?
Processing time depends on the product and whether it is made to order. Please check the product information and your order confirmation for the most relevant details.
How will I know when my order is dispatched?
Where dispatch notifications are available, they will be sent using the contact details supplied with your order.
Do you deliver throughout the UK?
Please use the delivery options shown at checkout for the current destinations and services available.
Do you offer international delivery?
Please check the delivery options available at checkout or contact us before ordering if your destination is not shown.
What happens if my parcel is delayed?
If your order appears delayed, please contact us with your order details so we can help you check its status.
Returns & Exchanges
Can I return an item?
Returns are handled in accordance with our current Returns Policy. Please review that policy before sending an item back.
Can personalised or custom-made products be returned?
Personalised and made-to-order products may have different return conditions. Please refer to our Returns Policy for the terms that apply.
What should I do if my item arrives damaged?
Contact us promptly with your order details and clear photographs of the issue so we can review it.
Can I exchange an item for another size?
Eligibility for an exchange depends on the item and its condition. Please refer to our Returns Policy or contact us before returning anything.
How long do I have to request a return?
Please refer to our current Returns Policy for the applicable return period.
Product Care
How should I wash my embroidered T-shirt?
Follow the garment care label and use gentle washing practices to help protect both the garment and embroidery.
Can embroidered clothing be tumble dried?
Always follow the garment care label. Lower-heat or air drying is generally kinder to decorated garments.
Can I iron over embroidery?
Avoid applying high direct heat to decorated areas. If ironing is necessary, follow the garment care label and protect the decorated area.
How should I care for printed T-shirts?
Follow the garment care label and avoid excessive heat on the decorated area.
Will the colour of the embroidery fade?
Quality embroidery is designed for lasting wear, but correct washing, drying and storage will help maintain its appearance.
Custom Orders
Do you offer custom embroidery?
Yes. We accept enquiries for custom embroidery and other personalised products through our Custom Orders service.
Can you produce clothing for churches and ministries?
Yes. We welcome enquiries from churches, ministries, Christian organisations, events and groups requiring custom products or larger quantities.
Can I provide my own design?
Yes. You can submit your artwork or design idea as part of your enquiry. We will review it to determine whether it is suitable for the requested production method.
Is there a minimum order quantity?
This can depend on the product and production method. Submit your requirements through our Custom Orders page for a quotation.
How do I get a quote for a custom order?
Use our Custom Orders page and provide as much information as possible about the product, quantity, artwork and required finish.
Embroidery & Printing
Are your embroidered products made in-house?
Yes. Our embroidery is produced in-house by For Your Glory, allowing us to pay close attention to the quality and detail of each design.
What embroidery thread do you use?
We use premium Isacord embroidery thread for our embroidered products.
Will embroidery crack or peel?
Unlike a surface-applied print, embroidery is stitched directly into the garment. With appropriate care, it provides a durable, long-lasting finish.
Do all your T-shirts use the same decoration method?
No. Depending on the design, our products may use embroidery, heat-transfer vinyl, white-toner transfer, sublimation or another suitable production method.
Which method is best for my design?
The best method depends on the artwork, garment, quantity and finish you want. For custom work, we can review your requirements and recommend a suitable production method.
STILL HAVE A QUESTION?
We’re Here to Help
Can’t find the answer you’re looking for? We’re happy to help with questions about our products, orders and custom services.
UK DELIVERY • SECURE PAYMENTS • CHRISTIAN OWNED • CUSTOM ORDERS