Your Order
Your order for goods is accepted and a contract is formed between For Your Glory and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by For Your Glory, nor at the point in time that you receive an email from For Your Glory acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by For Your Glory, or may be cancelled by you.
For personalised items, there are exceptions which will apply. Items made to order by you cannot be cancelled by your once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For security reasons, we may restrict the volumes of items sold in one transaction.
Following formation of the contract, For Your Glory shall continue to own any goods ordered until we have received payment in full.
Cancelling Your Order
Under Consumer Regulations you have the right to cancel as long as you do so no later than 14 days after the day on which you receive the goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order (such as keyrings, all etching work, personalised cards, etc). You must inform us of your wish to cancel in writing by email or by using the cancellation form on the website within a period of 14 days beginning on the day after the day you receive your goods. You must not use or wear any of the items supplied. You must return all goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less that £20 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods, please see our RETURNS section. Additional terms and conditions apply to cancelling order such as made to order items. Please refer to the terms relating to the supply of those goods.
Delivery Charges
Our standard delivery charge is £3.50 for UK order and £10.00 for international order (to US and Canada only). Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Delivery to Alternative Address
To help combat fraudulent transactions, we can only delivery items to the registered card address. We will not delivery to alternative addresses.
Free Delivery Offers
Free delivery offers are subject to orders for a value of over £30.00.
Returns & Refunds
You may return items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you received the goods), and you then have 14 days to return the item(s). When returning, please ensure that you enclose your delivery note in the return package.
Returns by Post
To return by post, email us at admin@foryourglory.co.uk so we can give you the details regarding posting your return.
Personalised and Made to Order Items
Due to the bespoke nature of these items you can only return items which are faulty, do not fit their description or meet with your instructions. If your order is faulty in any way, please contact us on admin@foryourglory.co.uk
Returns
If you wish to arrange for goods to be returned, please contact us on admin@foryourglory.co.uk quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.
Please note:
Goods must be returned in good condition, carefully placed in the original packaging. We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted unless pre-authorised as stated above.
Refunds
Refunds are normally processed within 5-days of receipt of goods. Refund or ‘returned Products’ costs in transit will not be considered unless proof of posting is supplied.
Damage/Non-delivery
If goods are received damaged, please notify our customer service as soon as possible by emailing admin@foryourglory.co.uk. All damaged product and packaging must be retained in case inspection is requested.
Availability and Deliverability
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as possible.
Corrections
Description of goods on our website are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appears of images, may vary slightly from the way they appear on the screen.
Copyright
The images used on our website are the property of For Your Glory. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.
Law
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.